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Case Study:
How Santa Rosa Community Health Got a Clean Bill of Health from HBNS
An ailing information technology (IT) environment can be downright dangerous when you’re an essential health care provider on the front lines of COVID-19 and wildfires. Just ask Naomi Fuchs, CEO, Santa Rosa Community Health. She knew Band-Aid solutions wouldn’t fix the Pandora’s box of IT issues that threatened her operations.
Watch the ABC7 story about how Santa Rosa Community Health hired HBNS to transform the IT environment, while keeping clinics open for patients.
More than 40,000 lives depend on technology that works – from the phones, computers and electronic health records to the patient appointment systems. Numerous weekly outages and hundreds of active, unresolved IT work tickets posed a potential health hazard to patients. In mid-2019, Fuchs hired HBNS to transform the IT environment, while keeping clinics open for patients. Together, they tackled persistent, underlying IT issues that threatened this health care provider’s ability to address its community’s changing needs, now and in the future.
Thanks to our trusted, collaborative partnership with HBNS, our staff spends more time taking care of patients than struggling with information technology.
EXTERNAL CHALLENGES
A Perfect Storm of Problems
- Repeated clinic closures/temporary clinics because of 2017-2020 wildfires
- Largest clinic destroyed in 2017; rebuilt/opened in 2019
- Damaged data/power infrastructure and outages throughout the area
- Reduction in skilled IT labor (technicians moving away)
- COVID-19
INTERNAL IT CHALLENGES
A Long List of Untreated Issues
- Improperly maintained servers/workstations and many unknown devices
- Unresolved software bugs and issues
- Operations environment not configured/maintained correctly
- Lack of documentation and passwords that impacted troubleshooting
- Overly complex, misconfigured network architecture
We can’t stop the fires or the pandemic, but we can fix the IT.
While There’s Still More to Do…
Here’s How HBNS is Building a Healthier IT Foundation
- Migrate off-site servers to the cloud for greater availability, flexibility, disaster recovery, speed of access
- Rebuild and stabilize critical operational environments
- Standardize system configurations for improved work flow
- Automate behind-the-scenes processes for quicker repairs with fewer resources
- Rapidly deploy a cost-effective system for remote workers during COVID-19
- Provide proactive, on-site technicians and account managers focused on client needs
- Drastically reduce active work tickets and improve customer satisfaction
We can’t stop the fires or the pandemic, but we can fix the IT.
While There’s Still More to Do…
Here’s How HBNS is Building a Healthier IT Foundation
- Migrate off-site servers to the cloud for greater availability, flexibility, disaster recovery, speed of access
- Rebuild and stabilize critical operational environments
- Standardize system configurations for improved work flow
- Automate behind-the-scenes processes for quicker repairs with fewer resources
- Rapidly deploy a cost-effective system for remote workers during COVID-19
- Provide proactive, on-site technicians and account managers focused on client needs
- Drastically reduce active work tickets and improve customer satisfaction
ABOUT SANTA ROSA COMMUNITY HEALTH
Santa Rosa Community Health (SRCH) provides primary care, mental health and dental services to low-income and uninsured individuals in Sonoma County, CA. SRCH is dedicated to providing excellent patient-centered health care services to underserved people in their community, regardless of their ability to pay. They are dedicated to caring for the whole person with dignity and respect, educating health care professionals, and creating a continuous learning environment for all staff.
ABOUT HBNS
HBNS, a subsidiary of The Innovation Institute, is a full-service, information technology (IT) company that offers infrastructure construction, environment maintenance, end-user support, consulting, call center and purchasing services. HBNS designs and implements the latest network and wireless solutions that help organizations achieve higher productivity. The highly-skilled HBNS team provides dedicated, one-on-one support for its clients’ advanced IT needs. HBNS specializes in health care, hospitality and small business support.