Electrical

HBNS provides 24/7/365 full-service Inbound, Outbound Call Center Services along with Electronic and Business Process Services. We offer customized contact center solutions for your business that go far beyond the typical call center and answering service.

Our Call Center Services are performed by US based operators and include everything from answering the phones to remote IT services. Virtually any business process you can do by phone, web or email can be outsourced to HBNS. You can use our services to extend your reach into new markets, provide stronger customer support or even retain your existing customers. We even offer services for all phases of the sales process from marketing to inside sales. By outsourcing to us, your business will benefit by minimizing staffing and overhead costs, while freeing your and your team up to focus on your other tasks at hand.

Our US based agents respond to each call by opening a trouble ticket (in our system or yours) and properly escalating calls to the appropriate staff member or department per your specific instructions. Agents can work from detailed scripts or use their extensive customer service techniques inline with more flexible scripting. Whatever your call center or business process service needs are, HBNS is confident we can be the partner to help you achieve your goals.

Since every business is unique, HBNS doesn’t offer a one-plan-fits all solution. Instead, we work with you to find the exact fit for your call service needs, no matter the size of your business. Our customized call center services are a member of your team, representing you when you can’t be there, ensuring clients and employees are heard around the clock by our friendly, courteous, and trained call center agents.